Despite the highest quality of service, it is impossible to completely avoid situations where Tricolor TV does not show. Naturally, every connected subscriber would like to avoid difficulties with watching their favorite films and TV shows, but if the broadcast has already been interrupted, it is necessary to quickly resolve the problem.
Often, if you seriously think about what happened, you can cope with difficulties on your own. Users only need to understand the reasons for the disappearance of the signal and carefully follow the instructions below. And in the most severe cases, when you cannot do without the support of a professional, you can call the contact center and get helpful advice from the support operator.
Possible reasons
The easiest way to find out why channels are not shown on Tricolor TV is to look at error messages. But, if they are not there, the causes of trouble may be:
- incomplete registration on the official website;
- insufficient funds in the subscriber’s personal account;
- incorrect rotation of the antenna;
- bad weather or interference that prevents you from receiving a signal from space;
- equipment failure;
- outdated technology unable to support high-quality signal processing;
- the need to update the software.
Clients of the satellite company can cope with each of the listed troubles without specialists.
Why doesn't Tricolor TV show?
When faced with a lack of channels, the first thing you should do is make sure that the equipment you are using is registered on the provider’s website. To do this, you will have to call the support service and check whether registration is completed today. You may just have to wait to watch TV channels.
Additionally, you should make sure that the packages the viewer needs are paid for. You can check this fact in your personal account, which every client of the satellite company has. If necessary, users will have to pay for the television package that suits them and wait until the money is credited to their personal account.
Tricolor does not show all-Russian channels - what is the reason
Cases where the subscriber has lost his or her federal channels, including First, Match and other public broadcasts. In situations where Tricolor does not show all channels, you need to make sure that the channel owners or provider have not scheduled maintenance or scheduled technical work for the current time.
If this is not the problem, it is worth considering whether the satellite company has terminated the contract with the user. You can check this by calling support.
Cases where difficulties are caused by bad weather or incorrect position of the satellite dish deserve additional attention. The logical solution to this problem would be to re-adjust the antenna and remove all interference that interferes with signal reception.
What to do when the Tricolor does not show
Another cause of trouble that can interfere with the display of some TV channels can be a technical failure. In such situations, you should simply reboot the console. If this does not help, you need to reset the receiver to factory settings.
After this, if such a need persists, you need to make sure that the latest update is installed on the receiver. To do this, you need to look into the settings menu, look at the current firmware version and compare it with what is offered on the provider’s official website. Perhaps installing the latest update will return access to your favorite programs and series.
If access could not be restored on your own
In the most difficult cases, when it is not possible to figure out why the Tricolor does not show, all that remains is to use the help of specialists. To do this you can:
- call 88005000123;
- contact via WhatsApp or Viber using the contact number +79111010123;
- calling on the Internet via the website or Skype;
- by submitting a request for assistance on the company’s official portal.
In any case, in order to receive qualified help, subscribers will need to describe the situation in detail, indicating what they see on the screen, what messages appear when problems arise, and what exactly happened before the broadcast was interrupted. Additionally, personal data of the applicant may be required so that operators can verify that this is a real client of the satellite company.
If the TV does not show satellite TV channels or there is no sound signal, then it is difficult to say for sure what exactly the problem may be. The antenna or its components may not work, the cable or its connection may be damaged, or there may be a problem with the receiver or TV.
Below we will look at the main reasons why Tricolor may not work and tell you how to return TV channels or sound.
But first of all, make sure that the subscription to the main channel package is paid. This can be done in your Personal Account on the “Services” page or on the main page of the operator’s official website, in the “Checking Subscriptions” section.
If the subscription is active, then you should check the smart card to see if it is installed on the correct side in the receiver and if the chip is not damaged.
Tricolor says “No access” or “Scrambled channel”
The message “No access” (or “Scrambled channel”) may appear on the TV screen in the following cases, even if the subscription is paid:
- Voltage drop
The receiver needs to be rebooted. To do this, turn off the receiver from the network for 5–10 minutes and turn it back on. Leave the TV on a scrambled channel and wait for a while. The image should appear. - The receiver has been disconnected from the power supply for a long time.
A long time, according to Tricolor, is longer than 3 days. In this case, activation keys are lost. To return the picture to the TV, plug the receiver into the network and leave it on a coded channel. Everything should work within 8 hours. Or you can resend the keys through your Personal Account. To do this, on the main page of your Personal Account, click the “Repeat commands” button. - Tricolor receiver does not see smart cards
To make sure that this is the problem, press the “ID” button on the remote control. If the ID number of your equipment appears on the screen, then everything is in order with the smart card. If instead of the number it says “no card,” then either the card was inserted incorrectly, or the card chip is damaged, or the cardreader is faulty. - Outdated software
On the remote control, press the “ID No.” or “status” button, here you will see your software version. Now you need to find out which version of the software is current. To do this, go to the operator’s website, in the “Help” - “Software Update” section. Enter the model of your receiving equipment here. If your version does not match the recommended one, then in this section you can find instructions for updating the software. - Outdated receiver model
Since April 2018, Tricolor has stopped supporting receiver models that receive signals only in MPEG-2 format. If you have one of these models, then you should exchange the equipment under one of the exchange programs, or purchase a new one.
Tricolor says “No signal”
The message “No Signal” may appear on one channel, several or all. Let's consider these cases separately.
All channels display “No Signal”
This means that the antenna signal strength is not sufficient.
To make sure of this, turn on the “Info Channel”, on the receiver remote control, press the red function button or “F1”, “i” or “INFO” twice. An information window will open, in which 2 scales will be displayed at the bottom - signal strength and signal quality. For a stable signal level, both scales should be approximately 70% filled.
If you have less, check the integrity of the cable from the antenna to the receiver and from the receiver to the TV, as well as the reliability of all connections.
If everything is in order here, then you should check the antenna itself - make manual adjustments. It’s safer, of course, to contact an authorized dealer so that an engineer can be sent to you. But if you are confident in your abilities, then you can try to make the settings yourself. To do this, you need to slowly move the antenna 1 cm, leaving it in this position for 5–10 seconds, until an image appears on the “Info Channel” (It is usually the first in the list of channels).
“No Signal” message on only one or more channels
In this case, the “no signal” message may be due to a change in the broadcast parameters of some TV channels. Update your channel list. To do this, press the “Menu” button on the receiver’s remote control, in the “Main Menu” select “Search for Tricolor channels” and press “Ok”. After the channel search is completed, an information window should appear indicating how many television and radio channels were found.
If some TV channels are still not displayed, try turning off the receiver from the power supply for 2 minutes and turning it back on. If after this the TV channels do not appear, you will have to reset the settings to factory settings and reconfigure the receiver.
On the receiver remote control, press “Menu”, go to “Settings” (maybe “Settings” or “Applications”), select “Factory settings” and click “OK”. The receiver settings will be reset. After this, reboot the receiver again, repeat all the initial setup steps and check whether TV channels are shown.
The inscription “Channel list is empty”
In this case, it is also necessary to check the signal level. If it is less than 70%, then check the integrity of the cable and the reliability of the connections.
If the level is more than 70%, then everything is in order with the cable; you should refer to the receiver settings. Search for channels by pressing the “Menu” button on the receiver’s remote control, selecting the “Search for channels” menu and pressing “OK”. After a few minutes, an information window will appear with the number of television and radio channels found. After this you need to save the settings.
If after this Tricolor TV channels are not shown, you need to reset the settings to factory settings and repeat the initial setup of the receiver.
Shows only "Info channel"
If the subscription to the main package of channels has been paid, but only one “Info channel” is shown, then you need to check the relevance of the software version of your receiver.
To do this, press the “ID No.” or “status” button on the receiver’s remote control; here you can see what software version is currently on your equipment. What version should be can be found on the official Tricolor website, in the “Help” - “Technical issues” - “Software update” section. Here are several instructions for updating the software; each title indicates the hardware model. Select the instructions for your model and check the software version. If they are different, update according to the instructions on the page.
If the software version is up to date, try rebooting the receiver. To do this, turn off the receiver from the power supply for a few minutes and turn it back on.
Error "0"
This error may occur if you have not turned on the TV for a long time.
If you did not turn on the TV for more than 3 days, the activation keys may have been lost. To resume watching paid TV channels, we recommend turning on the receiver to the network and leaving the TV on one of the channels that is not working. Broadcasting will be restored within 8 hours.
To speed up this process, you can send activation keys yourself through your Personal Account. To do this, go to your Personal Account and on the main page click the “Repeat commands” button, while the TV should remain on.
In addition, sometimes error “0” may appear after a software update or due to power surges in the network. In this case, the problem can be solved more simply - unplug the set-top box from the network and turn it on again after a few minutes. If the above methods to fix the error did not help, try removing the smart card and installing it again.
No sound on TV Tricolor
On all channels
First, make sure the sound is turned on on the TV and on the set-top box. Try pressing the volume up and down buttons on the TV and receiver remote control several times.
Check if the cable connecting the receiver and TV is damaged and if the connections are secure. If everything is fine, try rebooting the receiver by unplugging it for a few minutes and plugging it back in. If the sound does not appear, you need to return to the factory settings. To do this, press the “Menu” button on the receiver’s remote control, go to the “Settings” section (there may also be a “Settings” or “Applications” section) and select “Factory settings”. After this, make all the initial settings of the receiver and check for sound on the channels.
On some channels
Depending on the method of connecting the receiver to the TV, you need to make different settings:
SCART cable - disconnect the cable from the receiver and TV and connect it back, but more tightly.
RCA cable - it is important that all 3 cables are correctly and securely connected to the TV. If your TV only has 2 inputs, set your receiver to Mono mode. To do this, go to the TV menu, go to the “Settings” section, then “AV output settings” and to the “Audio output” section.
Another cable - you need to install the audio track correctly. To do this, press the green button or F2 on the remote control and select the sound mode “Russian ASZ” or “Russian”.
If the sound does not appear, try rebooting the receiver by turning off the power supply and turning it back on. If nothing has changed after this, try resetting to factory settings.
Other reasons why TV Tricolor may not show
The above are the most common and easy to fix problems. If there is no cause or solution that suits you, look at the list below.
Check the following:
- The antenna cable has moved away from the F connector connected to the receiver - this can be corrected by applying a little force and pushing the cable into the connector.
- The Tricolor converter stopped working - this is an extremely rare, but still possible malfunction. The converter can work flawlessly for 3–5 years, after which it may fail. Replacing the converter is easy. When purchasing, pay attention to the main specifications: Ku-band and circular polarization (Circular).
- Physical interference between the antenna and the satellite - this could be a tree, a new house, or even heavy snow.
8-800-500-01-23
8-812-332-34-98
The most common question asked to the Tricolor TV Subscriber Support Service is a question related to the lack of reception of television and radio channels, if the sign “DRE Encrypted Channel”, “No Access” or “No Signal” appears on the TV screen.
Let's consider the most common situations related to the lack of broadcast of Tricolor TV channels.
1. The inscription on the TV “No signal”.
You need to find out whether this message is generated by the satellite receiver or the TV. The easiest way to do this is to pick up the remote control of the satellite receiver and press the “OK” key, the receiver should respond to pressing this key, a list of “Tricolor TV” channels should appear on the TV screen, or an inscription indicating that the channel list empty
The receiver responds to pressing “OK”
In this case, there may be several reasons for the “no signal” message:
1. If a satellite antenna of small diameter (50cm-60cm) is installed, or in the case of a poorly tuned antenna, the absence of a Tricolor TV signal may be due to precipitation (rain, snow), or dense clouds.
2. The satellite dish setting has gone wrong; the reason may be strong wind or snowstorm. You need to call a specialist, or try to set up the satellite signal yourself. To do this, you need to gradually, centimeter by centimeter, change the direction of the satellite dish, fixing the antenna in each position for 3-5 seconds. until a picture appears on the Tricolor TV Info Channel. You can easily see the quality of the satellite signal by calling up the signal scale on the TV screen (by double pressing the red “F1” or “i” key on the receiver’s remote control). Satellite signal quality and strength scales can be found at the bottom of the screen on the left (strength) and on the right (signal quality). For stable reception of Tricolor TV television channels, it is necessary that both scales of quality and signal strength be filled by more than 70%.
3. Some channels show, and on some that previously showed normally, there is a sign with no signal. It is possible that the broadcast frequencies (transponders) have changed. In this case, you must rescan TV channels in automatic or manual search mode. Using the remote control, enter the receiver menu, “Search for Tricolor TV channels” and scan Tricolor TV channels.
4. Malfunction of the satellite converter - the converter needs to be replaced
5. Break in the coaxial cable coming from the satellite dish to the receiver
The receiver does not respond to pressing “OK”
1. In this case, it can be assumed that the message about no signal is issued by your television receiver. The reason for the lack of signal may be that you are switching the wrong TV input to which the satellite receiver is connected. If the receiver is connected to the TV using RCA (bells), Scart or HDMI cable. On the TV remote control, you need to find the “ Source” key, which activates one or another input of the television receiver, and switches to the required input.
2. In case of receiver GS 8306, a common problem is the random switching of the outputs of the GS 8306 receiver using the “Input Signal” key located in the left-upper part of the GS 8306 remote control. Determine which receiver output is in this moment activated, it can be indicated by the indication, if the upper part of the indicator is lit (the indicator is located on the front panel, on the left) - the RCA output (bells) is activated, the lower part of the indicator is lit - the HDMI output is activated.
2. The inscription on the TV “DRE encoded channel” "No access".
You need to find out if you have an active Tricolor TV subscription, this can be done in several ways:
Through Personal Area Tricolor TV, how to create and use
On the Tricolor TV website, in the “subscribers” section, by entering the ID number of the satellite receiver, you can find out the end date of the subscription.
If Tricolor TV subscription is active:
1. Check whether your receiver “sees” the Tricolor TV smart card and whether the ID number of the satellite receiver is determined. Go to the receiver menu, menu item “Status”. If the ID number is missing.
If your receiver has a smart card (models GS 8306, GS 9303, GS 8302, GS 8304, GS 8300N), disconnect the receiver from the power supply, remove the smart card from the card reader slot, and check whether it is inserted correctly.
If your receiver does not have a Tricolor TV smart card (all receivers are in MPEG2, GS 8300, GS 8300M format), most likely the problem is due to a failure of the built-in access module of Tricolor TV; such a receiver requires repair.
2. The receiver determines the ID number and the subscription is active.
Reset the receiver to factory settings, reboot field, the initial setup wizard will start, scan channels
If your satellite receiver was disconnected from the power supply for more than 3 days, the channels could be encrypted. In this case, you should obtain activation keys. Unplug the receiver for one minute, then plug it back in. See if the Infochannel shows Tricolor TV. Then switch the satellite receiver to the “Kinopokaz” channel. Leave the receiver on this channel for 8 to 24 hours. After these manipulations, Tricolor TV channels should be decoded.
In the future, try to leave the receiver on once a week on one of the Tricolor TV channels for 8 hours (for example, you can do this at night
There is access to only 10 channels from the Basic package, and the rest are not opened. The reason may be the end of the paid period for viewing channels or the 1st year of viewing Tricolor TV channels has expired, during which access to the “Optimum” or “Maximum HD” package is provided without a subscription fee. In this case, extend Tricolor TV packages.
In this article, we tried to describe the most frequently encountered problems when watching Tricolor TV channels. You can always use our services for setting up Tricolor TV receiving equipment; our telephone numbers in Murmansk are 750-335 and 236-335.
Tricolor TV support phone numbers:
8-800-500-01-23
8-812-332-34-98
Let's look at why only the information channel works and the rest don't. This question can often be found on relevant forums.
What can be wrong?
There are several reasons why it shows exclusively the Infochannel:
- After the update, there was a problem loading channels.
- Receiver failure.
- Loss of smart card functionality.
- Technical malfunctions of the receiver or incorrect focusing of the signal.
- Unscheduled or planned preventive maintenance.
- Mechanical failure of the plate or its contamination.
- Bad weather conditions (high winds, lightning) or emergency situations (floods, hurricanes) that reduce the focus of the signal.
- Poor installation of system equipment.
It happens that a client simply forgot to pay a subscription fee for channel subscriptions. In this case, the subscriber simply needs to pay for the service.
How to fix the problem?
To begin troubleshooting, the true cause of the malfunction should be identified:
- Receiver - we start the inspection with it. When the equipment is turned on, the red button lights up. This means the system is working properly. If this does not happen, you should restart the receiver by pressing the power button for 4-5 seconds. A minute after shutdown, restart the equipment.
- We inspect all connecting cables (receiver-decoder-TV-device). If this is the problem, then you just need to replace this element with a new one.
- External device – satellite antenna (dish). Strong squally winds, heavy rain, and hail can lead to mechanical damage to the device, knocking down some parts or changing the direction of the signal receiving head. As a result, the focus of the signal changes/decreases.
Don’t forget to check for debris, leaves and water on the device, as well as for damage to the connecting cable. In this case, you should contact technical support or one of the service dealers with a request to replace the outdoor device.
- Smart card. The problem may lie in incorrect installation of the card in the receiver. As a test, it is recommended to remove it from the receiving device, reinsert it into the equipment and reboot the device. After this, the ID icon should appear on the screen. If this does not happen, this means that the receiver has stopped reading the smart card. In this case, you should contact support.
- If the channels stop working, you can reset the settings to factory settings. After this, you need to reboot the equipment and reconfigure the program, following the instructions. This solution will eliminate the aging of the software version.
Note! For high-quality and proper broadcasting of channels, it is recommended to update the receiver programs in a timely manner.
Why is there a picture on all frequencies, but it says “No signal”?
Most users of Tricolor TV satellite television are faced with a problem when there is a program on TV and suddenly the picture freezes, and “No signal” is written on the screen. You shouldn’t immediately panic, but first of all, look out the window and watch the weather. This inscription indicates the loss of the broadcast signal. Possible reasons for the loss of resource may also be mechanical damage to the antenna or its poor tuning.
What to do?
To identify the cause, you can use the F1 button on the control panel, which determines the signal quality. When its level is less than 70%, then:
- The reason lies in bad weather conditions. As soon as the weather settles, the signal will return.
- Broadcasting is interfered with by incorrect installation of the antenna or tall trees growing in front of the house. To troubleshoot signal problems, simply move the dish to a suitable location.
- Incorrect antenna settings, as well as damage to connecting cables, can be repaired yourself or you can call a specialist to your home.
The absence of a picture on the monitor may be due to technical problems on the part of dealers. You will need to call support.
When the signal level exceeds 70%, you need to:
- restart channel search;
- reboot the tuner's power supply;
- reset existing settings to factory defaults.
To restore broadcasting, the instructions described above are usually sufficient.
Where to turn if nothing helps?
If the instructions we provide do not help troubleshoot problems, then You can directly contact the Tricolor TV service department. To do this, you should go through the provider’s official website to your personal account. Find the “Help Center” section, where you can get free advice from specialists.
You can contact technical support:
- by asking them a question through the social networks VKontakte, Odnoklassniki, Viber, WhatsApp or Facebook;
- get information from a virtual assistant or chat;
- make a call via the website or Skype.
All contact numbers are listed on the provider’s official website.
The disappearance of broadcast programs can occur for many reasons, both technical and mechanical: outdated software, reduced signal focus, incorrect installation of a smart card, breakdown of digital devices, installation of program updates was incorrect.
Try to find the source of the problem yourself that caused the lack of television broadcasting. If this does not work, we recommend contacting the Tricolor TV service department.
Tricolor TV is a company providing satellite television broadcasting services. After the end of the paid period, Tricolor TV does not show channels belonging to the free category. The opportunity to watch federal television will remain. Users are often faced with a situation where the ability to watch free channels is also missing.
There is no single reason why Tricolor does not show. The malfunction is eliminated by elimination.
Reasons for no signal:
- Environment - the equipment provided to the client includes a standard-sized satellite antenna. On flat terrain, the size of the receiving device is sufficient to receive a stable TV signal. But with hilly and uneven terrain, or in bad weather, the “no signal” picture is displayed on the screen.
- Lack of quality settings - signs: constant loss of signal or distortion of the image. Make sure that the connecting cable is not damaged.
- End of the paid period - when purchasing equipment for watching satellite television, a trial annual period is paid. If there is no payment, a year after connection the paid channels are switched off, but the basic channels should remain, which does not always happen.
Some types of faults can be fixed on your own; for others, it is better to call a specialist. Below are a few more common problems and solutions.
What to do if Tricolor does not show free channels?
There are two solutions to this issue, once completed you can return the base channels:
- Failures in the default settings - it is easy to fix the breakdown; just disconnect the receiver from the electrical network for a few minutes. After switching on, the channels should return. If this doesn't help, try the next approach. In the settings, find the first channel Russia, leave the receiver on for 9-10 hours. During this time, the software should fix the errors and free channels will return.
- Radical method - if the previous methods did not help, the reason is a software failure. You can fix the problem by resetting the settings to factory settings.
And one last thing. The Tricolor TV receiver operates in two modes. After switching to digital broadcast mode, at least some of the free channels should return.
Methods don't always help. It happens that the receiver simply fails due to a power surge, lightning striking the electrical network and other reasons - the receiver will need to be replaced.
There is no channel with the selected number
In this case, the problem cannot be corrected by simply reconfiguring the transmitting device. It happens that even after the next payment is made, when you turn on the selected number, a message like “There is no channel with the selected number” appears on the TV screen. What is the cause of the problem and can it be fixed?
First you need to decide why the described situation occurs. When drawing up the contract, a list of TV channels that will be broadcast during the paid trial period is described. To attract customers, the company offers preferential, temporary connection conditions. After the end of the annual subscription, some TV channels do not work. You won't be able to unlock them legally without paying an additional fee.
So, if they don’t show channels on Tricolor TV, what should you do? You should choose a new package tariff, usually more expensive, or watch the remaining freely available television broadcasts.
Why doesn't the Carousel channel show?
The situation is similar to that described in the previous subheading. When drawing up a contract, some TV channels are included in the “Basic” package as free. Due to non-payment of the main service, the company has the right to unilaterally terminate the contract with the subscriber, which will accordingly affect the number of free channels freely available to the client.
If you pay again due to the fact that the primary contract was terminated, access to radio broadcasting will be changed. In 2020, the Carousel channel is included in the additional “Children’s” package. To correct the situation, you need to subscribe accordingly.
If problems arose during the contract period, the problem most likely lies in poor setup or antenna failure. You should call a technician and make sure that after reconfiguration the signal strength and quality are not less than 80%. Perhaps the reason lies in a software failure. You can reset the settings to factory defaults.
Why are federal channels not shown on Tricolor?
Although the contract allows the company to terminate its television broadcasting services, this option usually remains after the end of the subscription. The main channels will continue to work. Most likely to remain:
| TV channel | Radio | Info | Teleshop |
| First channel | Vesti FM | INFO channel | Shop 24 |
| Russia 1 | Lighthouse | Promo TV | |
| Match | Radio Russia | TV TV | |
| Russia Culture | TV instructor | ||
| NTV | |||
| Channel 5 | |||
| Russia 24 | |||
| Carousel | |||
| TVC | |||
| RenTV | |||
| STS | |||
| Home | |||
| TNT | |||
| WORLD | |||
| Friday | |||
| Star | |||
| MUZ TV | |||
| OTR | |||
| TV3 | |||
| SAVED |
The reason why free channels are not shown on Tricolor may be due to preventive measures. If after 1-2 days the situation has not stabilized, you need to update the settings, resetting them to factory settings. The following steps will help if the receiver does not find federal channels:
- click Menu;
- in the list that appears, select “Settings”
- enter the card code written on the back;
- select “Factory settings”;
- Now, using auto search, we find all-Russian channels, not forgetting to save the settings.
Why doesn't it show the first 20 channels?
In this case, the problem lies in the company's preset settings. Basic TV channels are located at the top of the list only during the paid subscription period. After the end of the annual period, provided there is no timely subscription fee when turning on the TV, the first 20 channels are often not available. The receiving device automatically moves them to the end of the list. Usually radio broadcasts appear after channel 100.
The problem may grow gradually. At first the receiver does not find the first 10 channels, then all the rest. After paying the monthly fee and crediting the money to the account, the situation is corrected automatically. If this does not happen, you should immediately contact support. There is a call center and online correspondence is available on the official website. To apply, you will need a contract code and basic information about the transmitting device.