Despite all the positive aspects of satellite television, Tricolor TV subscribers are often faced with the fact that all or some of the channels are not shown. When faced with malfunctions in satellite broadcasting, not everyone will be able to independently find the cause of the problem and fix it.
This problem can be solved by identifying the cause.
On all channels except information
- First you need to clarify the activity of your subscription. This can be done in the following ways: in the TV receiver menu, on the official website (section “Payment”) or personal account.
- If the subscription is active and the problem is not resolved, then you will need to update the activation keys. A request to resend the keys can be made in your personal account. After this, the receiver must be rebooted and left on one of the channels that is not accessible. The TV itself can be turned off. It takes no more than 8 hours for the signal to arrive.
- Another reason can be identified by the absence of an ID code on the TV screen. The ID may not be displayed because the smart card or conditional access card is not installed correctly in the receiver. To check this option, in the case of a smart card, you need to take it out, reinstall it and restart the power supply. A power reset is sufficient for the access card.
- If the ID does not appear on the screen, it means that the receiver has stopped reading the card. The solution may be to contact customer service.
Only on some
- In this case, you will need to run an auto search. New channels must be saved.
- As a result of the update, the problematic TV channels completely disappeared from the list, which means they stopped broadcasting, i.e. There have been changes in the composition of paid packages. It will be necessary to clarify the new composition.
- There may be this option: TV channels without access remained on the new list, but the problem was not solved. You need to unplug the receiver and turn it on again.
- If the channels still do not work, you need to reset the settings to factory settings: in the equipment menu, select the “Factory settings” item and click “Ok”. After this, you need to reboot the receiver and configure it again according to the instructions.
- If after resetting the settings, access to TV channels does not appear, you should call a technical support specialist to diagnose the equipment.
Inscription on the screen “No signal”
Such an inscription may indicate a loss of the broadcast signal. The reasons for this are different. To determine them, you need to clarify the signal quality: press the F1 button on the remote control.
- If power is less than 70%, consider eliminating the following options.
- Bad weather conditions may degrade broadcast quality. As soon as the weather improves, the signal will be strong.
- Stable broadcasting may be hampered by interference in the area (trees, tall buildings). Relocating the antenna will solve the problem.
- The cause of the low level may be incorrect antenna settings or cable damage. You can fix these problems yourself or call a specialist.
- The reason for the missing image may be technical problems on the part of the service provider.
- If the broadcast quality is more than 70%, then a series of sequential actions must be carried out (with a transition to the next step if the previous one fails).
- Search for channels again.
- Reboot the receiver's power.
- Reset settings to factory defaults.
If access to TV channels could not be restored
If all of the above manipulations did not lead to the desired result, then you need to contact the Tricolor TV Support Service. This can be done in different ways:
- 24/7 hotline +7-800-500-0123
- Contact via Viber and WhatsApp at +7-911-101-0123
- Call through the website (in the Support section)
- Skype: support_tricolor_tv
- Online chat on the website
- Application for technical support (you must fill out the application form in the appropriate section)
The article describes ways to solve problems associated with the lack of display of basic Tricolor channels.
The Tricolor company provides its customers with the opportunity to watch free TV channels if they have the appropriate equipment. They are called basic. The package contains 20 television channels general purpose, radio stations, information channels and a channel broadcasting in a teleshopping format.
| TV channel | Radio | Info | Teleshop |
| First channel | Vesti FM | INFO channel | Shop 24 |
| Russia 1 | Lighthouse | Promo TV | |
| Match | Radio Russia | TV TV | |
| Russia Culture | TV instructor | ||
| NTV | |||
| Channel 5 | |||
| Russia 24 | |||
| Carousel | |||
| TVC | |||
| RenTV | |||
| STS | |||
| Home | |||
| TNT | |||
| WORLD | |||
| Friday | |||
| Star | |||
| MUZ TV | |||
| OTR | |||
| TV3 | |||
| SAVED |
Broadcasting of free general purpose channels is approved at the legislative level. But sometimes the list may change.
It is worth considering that access to free channels is provided when connecting to paid packages.
Information channels are broadcast by the operator himself. They show information about Tricolor services, ongoing promotions, and troubleshooting methods.
Teleshopping allows Tricolor subscribers to make purchases without leaving home.
Reasons why basic channels are not shown
Subscribers may encounter the problem of lack of broadcasting on basic channels. The message “No signal” appears. An error is possible in different cases - bad weather, settings failure, equipment malfunction or malfunction, subscription has expired. The causes of equipment problems are divided into categories:
- No power supply or incorrect completion of automatic settings;
- Reset recent settings;
- Incorrect installation of the smart card;
- Unconfirmed data;
- The software update did not occur;
- There is no fee for the package provided;
- Broken cable from the dish to the receiver;
- Preventative work.
Don't panic when a problem occurs. It can be resolved in a short time if you approach the solution correctly. But sometimes the reason for the lack of signal may be due to other factors.
For example, television broadcasting may be interrupted due to the use of outdated equipment. Then you should consider replacing your existing receiver.
Ways to solve the problem
The solution to the problem of the lack of television broadcasting of free channels is to check that the cable is connected correctly. If everything is connected correctly, then other steps should be performed.
Checking the correct operation of the equipment
To check the functioning of the equipment, you must perform a reboot. Execution scheme:
After restarting, the equipment returns to normal operation. If this does not happen, then you need to click on show the information channel (should be shown regularly). If there is no TV broadcast on the info channel, you can judge that the setup functions have failed. You should proceed to the step of resetting the settings to factory settings (installed by the developer).
Resetting the receiver to factory settings
The provider recommends using the reset operation in all difficult TV viewing situations. When you return to the original factory settings, the equipment starts working again in most cases. Scheme for resetting configuration functions:
It is worth considering that in the case of the end of the paid subscription period for the tariff, the basic list of TV channels is sent to the end of the entire list. That's why they are located after channel 100.
If the above steps do not help, it is necessary to check the cable run from the dish to the receiver. And also pay attention to the strength of the plate and its orientation. If a break or orientation violation is detected, adjust the dish and search for TV channels again.
Software Update
In order to improve display and protect against unauthorized access, the provider recommends regular software updates. If this operation is not carried out on time, the broadcast of TV channels may be stopped. The software update should be carried out when a new version of the system software is released, so that further channels can be shown.
Do not turn off the power while updating the software.
To update, use the “Updates” item in the receiver menu. The progress of the operation implies that the equipment is turned on to prevent partial overwriting of files. Accidental overwriting will result in equipment malfunction and loss of broadcasting.
Smart card reading error
If there is no number, the device cannot recognize the card being used. This is due to incorrect installation of the card in the card reader, a malfunction of the card reader itself, a discrepancy between the card inside and the software used, or a breakdown of the receiver.
Read more about the problem with the smart card - .
After checking that the card was inserted correctly, the ID number should appear. Otherwise, you need to check the functionality of the smart card (on other equipment) or rule out malfunctions in the receiver.
Data not confirmed
Confirmation of data is required if the user has not done so previously. To confirm them, the subscriber can use the services of a personal account on the Tricolor website or make a call to technical support, where the operator can confirm the ID number and contact information. 
Basic channels do not work, information channels work
If the information channel shows, then the problem of the lack of television showing of basic channels arises due to non-confirmation of the subscriber data or the invisibility of the smart card. Data confirmation was described above. The visibility of the card is due to its correct installation in a working card reader. Information on solving the problem that appears due to the inability to read the card was indicated above.
Change in price for the basic package
The company may change the prices for the packages provided, which will affect the lack of broadcasting of TV channels. Prices for new tariffs are provided for both newly connected subscribers and those who have been using the company’s services for a long time. The information channel warns about changes in tariff policy, so the subscriber must deposit the required amount into the account on time.
Tricolor trick (basic channels do not work due to the fault of the provider)
The Tricolor company offers subscribers to pay for the package provided in installments. If this payment method is chosen, the combined amounts are paid before a certain date. If there is insufficient funds in the subscriber's account, the company does not guarantee the television broadcast of basic channels.
Also, if the contract is unilaterally terminated, the user may lose access to viewing basic TV channels. After all, the contract states that the provider is not responsible for the correctness of broadcasting free channels.
If all methods have been tried and the problem is not solved, then you should contact support. The operator will explain what to do in such a situation.
This article should be useful to subscribers of the satellite operator Tricolor TV who purchased Tricolor TV satellite equipment kits with a GS 8306 (8305) receiver, the software version of which is V 1.0.049.These kits, packaged in branded boxes, can currently be found mostly on the shelves of chain stores, the names of which we will not mention, but buyers turning to this article will remember the names of these stores, including with an unkind word.
In March 2013 The software for this receiver model was updated via satellite, but the kits that were on store shelves at that time, and as you understand, were not connected to satellite dishes, simply did not receive the same update package version V 1.1.001 necessary for viewing channels in HD format.
As stated by the Tricolor TV company itself, GS 8306 receivers that have not received the update package will not be able to provide access to viewing channels in HD format.
There are several ways out of this situation:
1. Wait for the next update via satellite for the GS 8306 receiver model, but no one can say with certainty when it will happen.
2. Contact the service center with a request to change the software version, but this is a costly method.
3. Update the receiver software yourself by downloading the firmware from our website in the section or by rummaging through the “Help” menu on the main website of the Tricolor company.
Below we present the sequence of actions that you will need to repeat in order to change the software on the GS 8306 receiver:
1. To install the firmware, you need a flash card, which you can find at home or buy, or temporarily borrow from your friends or relatives. Please note that not all flash cards are compatible with the GS 8306 receiver, so we recommend that you find a card from Transcend; it was the flash card from this company that our company repeatedly updated the software of the receiver of this model.
2. After you have acquired a flash card, you need to format it in FAT-32 and make sure that there are no damaged blocks on the card. If there are damaged blocks, we replace the flash card.
3. Copy the file ssu_gsc_stb.upg to the root directory of our formatted flash card without changing the file name.
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4. Before inserting the flash card into the receiver, you need to make sure that the receiver is turned off, it is advisable to unplug the receiver's power supply from the outlet.
5. With the receiver turned off, insert the flash card into the USB drive connector located on the rear panel of the GS 8306 receiver.
6. Plug the receiver's power supply into a power outlet and press the round receiver power button located on the front panel of the receiver body. Sometimes to turn on the receiver you need to hold down the power button for 2-3 seconds, so we immediately recommend that you hold down this button so as not to make further attempts to turn on the receiver.
7. After a few seconds, you will see the LEDs surrounding the power button begin to blink alternately, and on the TV screen you will see a frame with the inscription “Please wait, the software is being updated.” The scale will gradually fill, which means the software update process is moving forward.
It is strictly forbidden to remove the flash card from the USB connector of the receiver before the message about the completed update appears, otherwise you risk the receiver failing and requiring you to contact a service center.
8. After the entire scale is filled with green, and on the screen you will see the message “Update completed successfully! Please disconnect the USB storage device and reboot the receiver." All you have to do is remove the flash card from the USB drive connector and use the power button on the front panel of the receiver to turn off the receiver.
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9. Again, use the power button on the front panel of the receiver to turn on the receiver and enjoy watching channels in HD format that were not available with the old software version V 1.0.049
If your receiver does not start automatic firmware from an external USB drive, and the indicators are constantly on, and the receiver does not respond to commands from the control panel, you need SPI Flash firmware. How to do this, read the article " Firmware SPI Flash GS 8306" .
If you still have any questions, you can ask them by calling our company Kirovsat t. 44-13-50, t.s. 8-912-734-13-50 or in our store at Kirov, Solnechny proezd, 8.
Question answer
Question: How much does Tricolor TV cost you?
Answer: A set of equipment for viewing Tricolor TV channels with the new GS 8307 Full HD receiver costs 7,900 rubles. This equipment allows you to receive more than 170 channels. Of course, the price of the first year of viewing is included in the price of the set. If you want to watch even more, buy additional packages from the Tricolor TV operator. The cost of a standard installation is 1000 rubles.
Question: Where can I buy a Tricolor kit in Kirov and order installation?
Answer: Call the Kirovsat company phone numbers 44-13-50, 8-912-734-13-50 and report the model of satellite equipment that you have decided to install and the installation address. Choose the most suitable delivery and installation time for you. After installing and configuring the equipment, pay the installation fee and the cost of the equipment.
Question: What do customers most often choose now?
Answer: Most often you have to put Tricolor and Telecard.
Question: My old antenna was blown away by the wind and the wires were broken, the cost of a new setup and installation will be the same - 1000 rubles?
Answer: No, you will have to pay much less to restore normal channel viewing. We offer significant discounts to customers whose antennas are already installed.
Question: I don’t know if it is possible to install the antenna near the balcony or window. Is there a satellite signal?
Answer: Contact us and give the exact address indicating where the windows face. In most cases this is possible.
It may take some time for satellite channels to be restored.
Now You can continue viewing paid subscriptions*. There are several options for this:
1. Connect your receiver to the Internet. .
2. Install the “Tricolor Cinema and TV” application on or. Use the data from your Personal Account as your login and password.
Error description:
Message like "Error 0. No viewing access" when watching TV from Tricolor, it may mean that the equipment is having difficulty receiving a satellite signal.
To restore access to channel viewing, follow the steps below:
1. Check the antenna cable for external damage. Make sure the cable is tightly connected to the receiver and the antenna itself.
2. Reboot the receiving equipment. Disconnect the receiver from the power supply for 5 seconds and turn on the channel again.
3. Check the signal strength and quality scale*. If its values are lower than recommended, use the instructions on.
Links and notes:
* To check the strength and quality of the satellite signal on the Info channel (No. 0 in the general list of channels), press the red, then blue buttons on the receiver's remote control;
Detailed instructions for your receiving equipment model can be found in the User's Guide or on the manufacturer's website.
At the bottom of the window that appears, two scales will be displayed: signal strength and signal quality. For stable signal reception from the satellite, the scales must be filled in:
For receiving equipment models GS B210, GS U210, GS U210CI, GS B211, GS B212, GS E212 with software version 3.8.98: no less than 40%.
For receiving equipment models GS B520, GS B522, GS B521, GS B531M, GS B531N, GS B532M, GS B533M, GS E521L, GS B521H, GS B521HL, GS C592, GS B534M, GS B5310, GS B5311, GS C591, G.S. C5911, GS U510, GS E501, GS E502 with software version 4.2.1103, 4.6.310, 4.7.322: no less than 30%.
Having paid in full for satellite television services, subscribers expect to receive what the operator promises - a wide variety of content and high quality display. Having been deceived in their hopes, they begin to “torture” Tricolor TV technical support: why they don’t show some (and sometimes all) channels, including those broadcasting in HD format. Let's try to figure out why this happens and how you can solve this problem yourself.
No payment - no channels
If an encoding message appears on all or some channels at the same time, then first of all you need to make sure that your subscription to the service has not expired. Often, in the year that passes from the moment of payment for the main or thematic package, subscribers manage to forget about the “critical date” and are sincerely perplexed about the encoding notification.
What to do?
In order to exclude this reason, there is no need to rummage through your memory, look for receipts and remember the month and day of the last replenishment. You can get comprehensive information in your personal account or on the “Checking subscriptions” page of the official Tricolor TV website.
Outdated equipment
Owners of so-called “outdated” receivers most often contact technical support with questions about why HD and other Tricolor TV channels stopped showing. Its subscribers know firsthand that the operator is firmly committed to technological progress.
They are persistently, in a variety of forms, offered to exchange outdated (but still working) receivers for new ones with a “favorable” surcharge. In particular, the broadcast format is changing, as a result of which old receivers cannot decipher the signal and show a maximum of a third of the channels from those declared as part of the package. There is no choice here - you either need to put up with this situation, or hand over the set-top box, get a new one with an additional payment for exchange and enjoy the maximum amount of content.
No signal - no channels
Another primary reason why “ ” appears on the screen connected to Tricolor TV (although HD quality content should be broadcast) is a failure in the antenna settings. The fact is that high-definition television requires more precise parameters for receiving a signal from a satellite, and if they deteriorate at the slightest level, the picture is simply “lost.”
What to do?
You can check the strength and quality of the TV signal using the receiver menu:
- turn on the set-top box on the operator’s info channel (as a rule, it comes first in the list);
- press the “F1” button on the console remote control or go to the “Antenna installation” menu item;
- look at the graphical representation of the indicators - two graduated lines will be located at the bottom on both sides of the screen.
It is allowed for the scales to be filled to 70% or more; ideally, the level of both indicators should be one hundred percent. Otherwise, you need to fine-tune the antenna to the satellite, first making sure that the cause of the signal deterioration is not the accumulation of snow, dense clouds, or a tree growing in front of the house (high fence).
The satellite dish is adjusted “correctly” using a special device. If you can’t do this yourself, you need to invite a specialist (or, as an option, a representative of a Tricolor TV dealer).
Advice: you can check that there is something wrong with the receiver, and not with the dish, experimentally - connect it in a place where the antenna is precisely tuned - with relatives, neighbors or friends.
Changing the list
It often happens that a favorite channel simply disappears - it cannot be found under the usual number. This can happen for various reasons:
- Tricolor TV stopped broadcasting it because it did not renew the contract with its owner (instead, as a rule, another appears);
- The location of the channel has changed and you need to look for it in another place.
Tip: at least once a month (or better once a week), it is recommended to run an automatic search and save the settings. You can check the list of channels in packages on the service pages on the official website of Tricolor TV.
Receiver settings are lost
“Glitches” in the operation of Tricolor TV receivers, as a result of which some channels are not shown, are a common occurrence for many subscribers. Moreover, they can appear both after a long break in work, and after the next update or maintenance work.
What to do?
- reset the receiver settings to factory settings, then search and save channels (do not select the “Main” region; only “Moscow +0 hours” or “Moscow +2 hours” are suitable);
- Disconnect the device from the network for a few minutes, then turn it on again.
Advice: if the above steps do not help, you need to request activation keys in your personal account and leave them on one of the encrypted channels for up to 8 hours.
Other problems
When the Tricolor TV receiver shows the “No Signal” banner on all or some channels, the following factors can also cause trouble:
- insufficient antenna size - for stable reception of Tricolor TV HD channels, it is better to choose a dish with a diameter of 600 rather than 550 mm;
- outdated software of the TV, which “works” in tandem with the DRE module - how to update is indicated in the “User Guide” for the device;
- reducing the sensitivity of the converter or using a divider on the cable instead of a head with two outputs - only replacement will correct the situation;
- a faulty, poorly or incorrectly inserted smart card (the receiver ID is not detected on the TV screen) - remove it from the slot and insert it as needed, and if it breaks, take it for a replacement;
- cable break or pinching, poor contact of the antenna plug with the LNB input on the receiver - check each link of the chain and establish its integrity.
This is, perhaps, all the advice on what to do if satellite television from Tricolor TV does not show. As a rule, Tricolor subscribers manage to return everything to their place on their own. Otherwise, you should contact specialists - preferably the dealership of the satellite operator.