The KLM airline was founded on October 7, 1919. It is now the world's oldest scheduled service company. Since 2004, it has been part of Air France-KLM. The headquarters are located in Amstelveen next to its hub Schiphol Airport. The merger with Air France in May 2004 resulted in the creation of Air France-KLM, although both companies fly under their own names. KLM and its partner airlines operate a route network that connects more than 360 cities in 78 countries on 6 continents. In Russia, KLM operates flights to the USA, Canada, Africa and South America. All flights are operated from the airports of Moscow and St. Petersburg
Rules for the transport of pets
In the aircraft cabin. Only small cats and dogs weighing up to 6 kg (13 lbs), including the weight of your pet bag or cage, will be allowed on board. Your pet must be transported in a sturdy cage no more than 20 cm high or in a dedicated animal transport bag with a maximum size of 115 cm (45 inches) (length + width + height). You can place your pet in a cage or bag under the seat in front of you. Please note that since April 1, 2011, passengers will not be able to carry animals in a cage in the Business Class cabin on intercontinental flights.
As checked baggage. Cats and dogs can be carried as checked baggage in a specially ventilated part of the aircraft cargo hold. Your pet must be transported in an IATA (International Air Transport Association) cage. Among the types of cages that meet these requirements are cages from "Sky" and "Vari". You can purchase animal transport cages from major pet stores or specialized transport agencies. The weight of the animal and cage must not exceed 75 kg (165 lbs).
As cargo. Your animal must be transported as cargo through the AIR FRANCE-KLM Cargo Department in the following cases:
Online registration
Independent seat selection and boarding pass printing. On the KLM website, you can book a seat with extra legroom or a row of two seats in Economy Class for a small additional cost. You can print your boarding pass on a printer or at the Borne Libre Service self-service kiosks at the airport.The current KLM baggage allowance may vary by flight. Accurate baggage information is available at the time of booking. It is reflected in the booking confirmation messages and is indicated on the passenger's ticket. You can also check the parameters for a specific trip on the company's website.
What are the KLM cabin baggage rules?
Economy Class on European and Intercontinental Flights:
1 piece of carry-on baggage 55 x 35 x 25 cm; - 1 accessory, such as a light suitcase, briefcase or laptop, max size 40 x 30 x 15 cm.
The total maximum weight must not exceed 12 kg.
Business class on European and intercontinental flights:
- 2 pieces of carry-on baggage, each with a maximum size of 55 x 35 x 25 cm;
- 1 accessory, e.g. light suitcase, briefcase or laptop, max size 40 x 30 x 15 cm.
The total maximum weight must not exceed 18 kg.
Do I need to check in large carry-on bags?
Large bags that meet the carry-on requirements may still need to be checked in at the gate free of charge. This is due to the limited capacity of the overhead bins in the passenger compartment. Small bags can be stowed under the seat in front.
What are the baggage rules at KLM?
Economy Class on intercontinental flights allows 1 piece of checked baggage. Its sum of measurements in length, width and height is a maximum of 158 cm, and its total weight does not exceed 23 kg.
FlyingBlue Silver, Gold and Platinum members, SkyTeamElite and ElitePlus members can carry 2 pieces of checked baggage with the same dimensions and weight.
Does Economy Class allow free baggage on European flights?
No. Only hand luggage is allowed there. If you need to carry more baggage, you can purchase this entitlement for a fee during the booking process. However, FlyingBlue Silver, Gold and Platinum members, SkyTeamElite and ElitePlus members can carry 2 pieces of checked baggage up to a maximum of 158 cm and weighing less than 23 kg.
How many pieces of checked baggage are allowed in Business Class?
2 places. The sum of the measurements for the length, width and height of each piece is a maximum of 158 cm, and the weight of each piece of baggage must not exceed 32 kg. However, FlyingBlue members of the Silver, Gold and Platinum levels, as well as SkyTeamElite and ElitePlus members can carry 3 pieces of checked baggage with the same dimensions and weight.
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Dimensions, number and weight of bags
Baggage that you do not check in but carry with you in the cabin is called hand luggage. You can store your carry-on luggage in the upper storage compartment or under the seat of your seat.Flights operated by KLM Cityhopper have limited luggage space in the cabin, so we may ask you to carry your carry-on baggage in the hold. However, if you are a Flying Blue Elite member, you may carry one piece of carry-on baggage on board.
You can take the following as carry-on baggage:
| Travel class | Quantity and dimensions | Weight restrictions | Allowed additional items |
| Economy class | (length x width x height) * |
must not exceed 12 kg (26 lbs). |
small laptop or any other 1 piece similar or smaller. |
| World Business / Europe Select | 1 bag measuring 55 x 25 x 35 cm (21.5 x 10 x 13.5 inches) (length x width x height) * and one bag less than 45 x 20 x 35 cm (18 x 8 x 13.5 inches) (length x width x height) ** |
The weight of your carry-on baggage, including additional items, must not exceed 18 kg (40 lbs). |
1 of the following items: handbag, diplomat, camera, a small laptop or any other 1 item of a similar or smaller size. |
* Overall dimensions must not exceed 115 cm (45 inches) including wheels and handles.
** Exception for World Business Class passengers: on flights from India, you can carry one piece of carry-on baggage. You can check in your second carry-on bag for free.
Special rules for liquids
Special rules apply for liquids, creams and aerosols.You can carry them in your carry-on baggage in small quantities, no more than 100 ml (3.4 ounces) per item. They must be in a transparent resealable plastic bag with a maximum volume of 1 liter. The bag must be closed and the items in the bag must be appropriate for its size and fit easily into the plastic bag.
One plastic bag is allowed per passenger. When inspecting your luggage, you may be asked to show the plastic liquid bag separately.
These rules do not apply to the following:
- Baby food for use during the flight
- Medications for use during the flight, subject to a prescription or a doctor's note
- Special dietary products for use during the flight
Duty free goods
If you would like to carry duty-free goods purchased at the airport in the cabin, it is important to consider the following:At European airports: You can purchase liquids such as spirits or perfumes after passing ticket and passport control or on all European airlines. The liquids you purchase will be packaged and sealed. The seal is valid for one day. If you are transferring on a connecting flight, you must not open the sealed liquids until you arrive at your final destination. At other airports: Duty-free liquid goods purchased at an airport outside the European Union will be confiscated at Amsterdam Airport Schiphol, even if packed and sealed.
However, you can carry liquids purchased in duty-free zones at the following airports:
- All airports in Canada
- All US airports
- Kuala Lumpur
- Singapore
- Croatia: Dubrovnik, Pula, Rijeka, Split, Zadar or Zagreb
Prohibited items
Please note: Printers and toner cartridges weighing 453 grams or more cannot be checked in checked baggage on flights to the United States of America. This rule applies to both carry-on baggage and checked baggage.According to the rules in force in the European Union, the following items are prohibited from carry-on baggage in the cabin of a passenger aircraft:
- Liquids, with the exception of liquids in small quantities and packaged in accordance with legal regulations in force
- Animal products
- Weapon
- Blunt and pointed objects
- Explosive, flammable, chemical and toxic substances
Carry-on baggage for children under 2 years of age
For a child under 2 years of age, for whom a separate seat has not been booked, you can take one piece of carry-on baggage containing childcare items. This carry-on baggage must not exceed 55 x 35 x 25 cm (21.5 x 13.5 x 10 inches) and must not exceed 10 kg. If there is space under the seat or on the upper luggage rack, you can take a small, foldable stroller with you into the cabin as carry-on baggage. If there is no room for a stroller in the cabin, you can check it in as baggage at no additional charge.Our partners' baggage policy
Some of our partners have different baggage policies. For more information, please contact your travel agent or the airline of your interest directly.The world's oldest airline KLM (Royal Dutch Airlines) was founded at the beginning of the last century.
Since 2004, KLM and Air France have operated direct and connecting flights to 900 airports in 78 countries on six continents. Air France KLM is part of the SkyTeam (ST) alliance, which allows KLM passengers to fly around the world, earn award miles and enjoy Flying Blue (FB) benefits. The base airport in Amsterdam is Schiphol.
International ICAO code - KLM, IATA code - KL, this code is indicated on the passenger ticket, baggage tags on the baggage and on the monitor at the airport.
KLM aircraft fleet: 230 Airbus, Fokker, Boeing, McDonnell Douglas MD-11 aircraft.
The airline offers travelers two classes of service:
- Economy class Economy, Economy Comfort, Economy Class X
- business class World Business Class
and 7 service rates.
Free baggage and carry-on baggage allowances for economy class:
Note: when flying from Belarus, Georgia, Russia, Ukraine, Italy, Tunisia, Morocco, Israel, Algeria, the carriage of baggage in economy class is only paid, the cost of carriage of one piece of baggage weighing 23 kg is 30 euros if paid at the counter during check-in at airport and 15 euros if baggage is paid online on the airline's website.
Free baggage and carry-on baggage allowances for business class:
| Direction | Weight of one baggage | Size and number of pieces of baggage | Hand luggage | Size and number of pieces of carry-on baggage |
| All directions except ** | 32 kg | 2 places * 158 cm |
18 Kg | 1 piece * 55x25x35 cm + 1 piece * 45x20x35 cm + light bag or laptop |
| ** - this is Japan, Madagascar, Africa, USA | 23 kg | 2 places * 158 cm |
18 Kg | 1 piece * 55x25x35 cm + 1 piece * 45x20x35 cm + light bag or laptop |
| flights in France and on the island of Corsica | 23 kg | the number of places is not limited | 18 Kg | 1 piece * 55x25x35 cm + 1 piece * 45x20x35 cm + light bag or laptop |
Note:
1. Passengers who bought a ticket in Japan and departing from Japan can carry only 1 piece weighing 32kg and measuring 158 cm free of charge.
2. Holders of accumulated FB miles can carry more baggage for free.
Luggage for children.
Infants under 2 years old who fly in the arms of their parents. With a child ticket, parents can carry 1 piece of baggage measuring 55x35x25 cm and weighing 10 kg.
Children traveling in their own seat enjoy the same baggage rights as adults.
Payment for excess baggage.
The amount paid for excess baggage depends on the flight and the flight distance,
the number of pieces, the weight of the baggage piece and are a fixed value.
The weight of one piece of excess baggage cannot be more than 23 kg and the size of more than 158 cm, in case of excess in weight and dimensions, you will need to pay the corresponding fee.
Each excess of the norms is paid separately and at its own rate. It is more economical to pay for excess baggage online on the airline's website than at the airport upon check-in.
Baggage of transfer (transit) passengers.
The baggage of a passenger flying with a transfer will be checked in to the point of course and will not need to be checked in at the stopping point, except in special cases when:
- the time of transfer from one flight to another is more than 12 hours;
- the airport of arrival and departure are at a considerable distance;
- if the passenger makes a transit stop at the transfer point, or continues the second part of the journey by bus or train.
Sports equipment transportation.
It is necessary to book a place for transporting skis, snowboards, bicycles, scuba gear, kayaks, canoes more than 48 hours in advance. Sports equipment must be transported for a fee.
The amount of the fee depends on the flight, the direction and size of the transported equipment, it may differ in value even for outbound flights. For example, for transporting a bicycle within France, you need to pay 50 euros, and the same bike to take with you to India will already cost 100 euros.
Transportation of animals.
Pets are carried by their owners in the cabin or in the cargo hold as checked baggage. For transporting an animal, you must pay a fixed fee, which depends on the weight of the pet along with the cage and the flight distance.
For example, for transporting a cat in a 6kg container inside France, you need to pay 20 euros, and for transporting the same cat to Brazil, you need to pay 200 euros.
Note. For transfer flights, if the animal is transported in the cargo hold, and the transfer in Amsterdam from one flight to another takes more than 2 hours, you will need to pay an additional fee of 150 euros.
When flying to America or Canada, animals are transported only in the hold, where the temperature and pressure are the same as in the cabin.
Transportation of musical instruments, household appliances.
Sweet-voiced instruments and bread makers can be carried as carry-on baggage in the aircraft cabin or in the hold for fragile luggage. For bulky or especially valuable ones, you can buy an additional ticket and your treasure will fly next to you in the next chair.
Check-in for the flight can be done at the airport, online or by mobile phone.
Please note that the check-in deadline depends on the airport: -
Europe - 30 minutes before departure; Amsterdam - 60 minutes for flights outside Europe; Lagos and Abuja - 90 minutes; Paramibo - 110 minutes.
KLM representative office address in Moscow, st. Mytnaya, 1, 1st floor in St. Petersburg st. Malaya Morskaya building 23, 4th floor